ERIC Number: EJ1145429
Record Type: Journal
Publication Date: 2017-Jul
Abstractor: As Provided
Are Individuals with High Levels of Public Service Motivation Satisfied in MPA Degree Programs?
Teaching Public Administration, v35 n2 p209-222 Jul 2017
Many scholars have suggested that public service motivation (PSM) is a defining characteristic of public and non-profit employees. However, interest and motivation alone are not the sole determinates of success in any organization. Employees must also possess the knowledge and skills that will help them accomplish the difficult tasks that arise in their chosen occupation. This study explored the relationship that PSM has to student satisfaction in MPA programs, taking into consideration program climate and number of years of government experience. The findings confirmed that while PSM is related to student satisfaction, this relationship was completely mediated by program climate. The implications of the study are discussed, in particular in terms of the contributions that an environment of support and PSM make on the attitudes of students in MPA programs.
Descriptors: Public Service, Public Administration Education, Student Satisfaction, Masters Programs, Work Experience, Political Influences, Work Environment, Work Attitudes, Work Ethic, National Surveys, Online Surveys, Student Surveys, Motivation, Predictor Variables, Achievement Need
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Grant or Contract Numbers: N/A