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ERIC Number: EJ1145427
Record Type: Journal
Publication Date: 2011-Jun
Pages: 11
Abstractor: As Provided
ISSN: EISSN-1545-679X
Are Password Management Applications Viable? An Analysis of User Training and Reactions
Ciampa, Mark
Information Systems Education Journal, v9 n2 p4-13 Jun 2011
Passwords have the distinction of being the most widely-used form of authentication--and the most vulnerable. With the dramatic increase today in the number of accounts that require passwords, overwhelmed users usually resort to creating weak passwords or reusing the same password for multiple accounts, thus making passwords the weakest link in the chain of security. It has been recognized that instead of solely relying on their memory for passwords, users can take advantage of technology. One such technology is a password management application, which enables a user to create and store multiple passwords in a strongly protected file and then retrieve them as necessary, thus alleviating the need to memorize numerous passwords. However, few users have chosen to take advantage of these applications. Is it because users have rejected them as poor solutions, or because they were unaware of these applications and their potential benefits? Would users be more favorable towards password management applications after they received training about these applications and then used them? What limitations of these applications could be addressed to foster more widespread use? To-date no studies have provided training to users regarding these applications prior to surveying their reactions to determine if indeed these applications are suitable for the average user. This paper describes a study regarding user's training, use, and perceptions of a password management application.
Information Systems and Computing Academic Professionals. Box 488, Wrightsville Beach, NC 28480. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A