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ERIC Number: EJ1145162
Record Type: Journal
Publication Date: 2013-Aug
Pages: 18
Abstractor: As Provided
ISSN: EISSN-1545-679X
A Longitudinal Study Assessing the Microsoft Office Skills Course
Carpenter, Donald A.; McGinnis, Denise; Slauson, Gayla Jo; Snyder, Johnny
Information Systems Education Journal, v11 n4 p66-83 Aug 2013
This paper explains a four-year longitudinal study of the assessment process for a Microsoft Office skills course. It examines whether there is an increase in students' knowledge based on responses to pre- and post-surveys that asked students to evaluate how well they can do particular tasks. Classical classroom teaching methods were used in the first two years of the study; computer-mediated learning plus classical methods were employed in the last two years. The study further examines whether that change to computer-mediation made a difference in student learning. It also examines whether students retain the knowledge as measured by entrance surveys in a follow-on course. Results indicate that the course does make a difference in student learning of Microsoft Office skills. Results also indicate that computer-mediation does appear to make a positive difference in the mastery of Microsoft Office skills in the basic computer skills course although computer-mediation did not make a positive difference in retention of that mastery at the beginning of the follow-on course.
Information Systems and Computing Academic Professionals. Box 488, Wrightsville Beach, NC 28480. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A