As institutions of higher learning, universities must devote significant resources in developing intellectual capital in the use of educational technology to sustain their viability. To better understand satisfaction in technology used in classrooms, a psychometric instrument was developed to identify and measure the specific factors of satisfaction with the technology in a business school setting. Additionally, this instrument is employed on a sample of business students as a means of reporting satisfaction levels with educational technology. We show that students' satisfaction with educational technology is related to four main factors: Proficiency, assessment, performance, and preference toward Web-courses.