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ERIC Number: EJ1144828
Record Type: Journal
Publication Date: 2017
Pages: 13
Abstractor: As Provided
ISSN: EISSN-1545-679X
How to Teach Emotional Intelligence Skills in IT Project Management
Connolly, Amy J.; Reinicke, Bryan
Information Systems Education Journal, v15 n4 p4-16 Jul 2017
High emotional intelligence ("EQ") is considered one of the greatest strengths of an alpha project manager, yet undergraduate project management students are not directly trained in EQ soft skills such as communication, politics and teamwork. This article describes examples of active learning exercises implemented in an undergraduate IT project management course to improve students' EQ skills in project management scenarios. Instruction emphasized the interplay of hard and soft skills in project management. In-class activities were designed to show students how to skillfully interact with peers and stakeholders on an IT project. This research provides examples of pedagogical interventions that involved students in their own learning and forced them to constructively engage with each other and with the material. This research contributes to the literature by demonstrating how to implement suggestions from research directly into pedagogy. Additionally, this research provides a set of activities that can be used to increase the EQ of students in a project management course. Based on the results from this study, the interventions worked as intended. Students reported higher EQ, critical thinking, and communication skills after completing the course.
Information Systems and Computing Academic Professionals. Box 488, Wrightsville Beach, NC 28480. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A