Online education is becoming increasingly popular among both traditional and nontraditional students. Students gravitate to the flexibility of online courses, which allows them to work around jobs, family, and other responsibilities. While online program growth continues, these programs present several new challenges to educational institutions and their successful implementation requires a clear understanding of several factors that are at the root of these challenges. We propose 2 intuitive relational diagrams featuring roles and interaction among faculty, student, technology, and institution that could serve as a conceptual framework for developing successful online education programs.