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ERIC Number: EJ1141164
Record Type: Journal
Publication Date: 2017-Jun
Pages: 15
Abstractor: As Provided
ISSN: ISSN-1098-2140
Data Recording in Performance Management: Trouble With the Logics
Groth Andersson, Signe; Denvall, Verner
American Journal of Evaluation, v38 n2 p190-204 Jun 2017
In recent years, performance management (PM) has become a buzzword in public sector organizations. Well-functioning PM systems rely on valid performance data, but critics point out that conflicting rationale or logic among professional staff in recording information can undermine the quality of the data. Based on a case study of social service staff members, the authors explore three recording logics. The findings reveal a complexity of recording behavior and show how frontline staff shift between recording logics according to the situation. The actual data recordings depend not only on the overall logic but also on factors such as attitudes, assumptions, and motives. The authors suggest that shifting recording logics weaken the validity of performance data. These shifts undermine the idea of PM as a trustworthy strategy to bridge the gap between professional and managerial staff, as well as the possibility of a well-informed management.
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Denmark
Grant or Contract Numbers: N/A