In teaching business students about the application and implementation of technology, especially involving business intelligence, it is important to discover that project success in enterprise systems development efforts often depend on the non-technological problems or issues. The focus of this paper will be on the use of multiple case studies in an information systems strategy course, taught to business majors, which highlight the importance of non-technological factors. Each of the cases reinforces the need for senior management support, effective change management procedures, focus on data acquisition and quality, attention to key business process, and the integration into the existing organizational infrastructure as key drivers in project success. This approach utilizes the work system framework as a basis for case study analysis.