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ERIC Number: EJ1135735
Record Type: Journal
Publication Date: 2017-Jan
Pages: 13
Abstractor: As Provided
ISSN: EISSN-1545-679X
Cloud Computing E-Communication Services in the University Environment
Babin, Ron; Halilovic, Branka
Information Systems Education Journal, v15 n1 p55-67 Jan 2017
The use of cloud computing services has grown dramatically in post-secondary institutions in the last decade. In particular, universities have been attracted to the low-cost and flexibility of acquiring cloud software services from Google, Microsoft and others, to implement e-mail, calendar and document management and other basic office software. These products have helped universities migrate from in-house legacy software platforms to current generation products. This paper explores the Google and Microsoft cloud service offerings for educational institutions, and compares the implementation experiences of six Canadian universities. However, although acquisition costs are minimal or non-existent, members of the academic community including faculty and students are often reluctant to entrust all of their emails, documents and calendar schedules to a complex, global, for-profit third party. The overwhelming tide is for cash-strapped university administrators to adopt third party cloud services, and cautiously manage privacy issues with alternate in-house services. Finally, the move from in-house to cloud services requires the universities to move to a cloud-aware governance model that is sensitive to information privacy and security issues. Results of this research may lead to a better understanding of benefits, advantages, risks and challenges of the cloud computing initiatives at universities and may serve as an objective source of information for other public sector institutions which are considering cloud services implementation.
Information Systems and Computing Academic Professionals. Box 488, Wrightsville Beach, NC 28480. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada (Toronto); Canada; Canada (London)
Grant or Contract Numbers: N/A