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ERIC Number: EJ1135272
Record Type: Journal
Publication Date: 2014
Pages: 38
Abstractor: As Provided
ISSN: ISSN-2307-7999
Assertive Communication and Teamwork: Results of an Intervention Program to the Supervisors of a Company
Montes de Oca, Jesús H.
Journal of Educational Psychology - Propositos y Representaciones, v2 n2 p159-196 Jul-Dec 2014
The study aimed to determine the effect of the implementation of the program "Manage your Talent" on assertive communication and teamwork competences. A quasi-experimental research design was used with pretest - intervention - post-test with control group. The sample included 28 supervisors from a private company, 13 in the experimental group and 15 in the control group. A type of purposive sample was used. The results suggest a positive impact of the program to significantly increase the achievement of assertive communication competences (U = 3.5, Z = 4.58, *** P <0.000), similarly, in the dimensions Effective Dialogue (U = 8.0), Feedback (U = 10.0), Conflict Resolution, the skills with the highest increase were effective dialogue and non-verbal communication. In the rest of them, the increase was lower. Regarding teamwork competence (U = 0.00, Z = 4.837, *** P <0.000), in the dimensions Establishment of the Topic (U = 9.0), Goal Achievement (U = 15.0), Democratic Environment (U= 12.0) and Decision-Making (U = 7.0), the skills with the highest increase were Establishment of the Topic, Democratic Environment and Goal Achievement. Decision-making for Consensus Management had a lower increase.
Universidad San Ignacio de Loyola S.A. Avenue La Fontana 550, Urbanizacion San Cesar de La Molina, Lima 12, Peru. Tel: 511-317-1000, Ext. 3139; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Peru
Grant or Contract Numbers: N/A