ERIC Number: EJ1134123
Record Type: Journal
Publication Date: 2017-Apr
Pages: 15
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0742-5627
EISSN: N/A
Institutional Uses of Twitter in U.S. Higher Education
Kimmons, Royce; Veletsianos, George; Woodward, Scott
Innovative Higher Education, v42 n2 p97-111 Apr 2017
This study employed data mining and quantitative methods to collect and analyze the available histories of primary Twitter accounts of institutions of higher education in the U.S. (n = 2411). The study comprises a sample of 5.7 million tweets, representing 62% of all tweets created by these accounts and the entire population of U.S. colleges and universities. With this large, generalizable dataset, researchers were able to determine that the preponderance of institutional tweets are 1) monologic, 2) disseminate information (vs. eliciting action), 3) link to a relatively limited and insular ecosystem of web resources, and 4) express neutral or positive sentiment. While prior research suggests that social media can serve as a vehicle for institutions to extend their reach and further demonstrate their value to society, this article provides empirical and generalizable evidence to suggest that such innovation, in the context of institutional social media use, is limited.
Descriptors: Higher Education, Statistical Analysis, Web 2.0 Technologies, Social Media, Computer Mediated Communication, Information Dissemination, Institutional Advancement, Public Relations, Primary Sources, Mass Media Use
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A