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ERIC Number: EJ1131907
Record Type: Journal
Publication Date: 2016
Pages: 11
Abstractor: As Provided
ISSN: ISSN-1537-2456
Students' Perceptions about Online Support Services: Institutional, Instructional, and Self-Care Implications
Conceição, Simone C.O.; Lehman, Rosemary M.
International Journal on E-Learning, v15 n4 p433-443 2016
As online education becomes wide spread among institutions of higher education in the U.S., student support services are often overlooked. This paper presents a study that investigated support strategies perceived as important by online students in higher education in the U.S. Data were collected by surveying 439 students. Using purposeful sampling, students in higher education institutions who had taken at least one online course were recruited. Recruitment was conducted using listservs, a Website, Twitter, and Facebook. Data were collected through a web-based survey program. Three types of support strategies emerged as important to students: instructor, family, and friends; institutional; and self-care. The paper concludes with institutional, instructional, and self-care implications for online student support services.
Association for the Advancement of Computing in Education. P.O. Box 1545, Chesapeake, VA 23327. Tel: 757-366-5606; Fax: 703-997-8760; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A