ERIC Number: EJ1126991
Record Type: Journal
Publication Date: 2017
Abstractor: As Provided
Reference Count: 9
What if the Library … Engaging Users to Become Partners in Positive Change and Improve Services in an Academic Library
Ippoliti, Cinthya; Nykolaiszyn, Juliana; German, Jackie L.
Public Services Quarterly, v13 n1 p1-14 2017
Participatory and anthropological studies have blended with library customer service design and feedback practices as ways to engage users in deeper and more meaningful conversations about their needs. Formal user studies can be cumbersome, expensive, and time consuming however. Sometimes asking a simple question will work just as effectively in uncovering user needs as other types of approaches. Taking this concept and applying it to the Oklahoma State University Library community resulted in a library-wide study in 2015. Researchers started with a simple question, "What if the library?," and through interviews, online surveys, and a sticky-note wall, they found out the answer.
Descriptors: Academic Libraries, Library Services, Users (Information), Use Studies, User Needs (Information), State Universities, Interviews, Online Surveys, Participation, College Students, College Faculty, School Personnel, Feedback (Response), Ethnography, Focus Groups
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Identifiers - Location: Oklahoma