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ERIC Number: EJ1125790
Record Type: Journal
Publication Date: 2016
Pages: 15
Abstractor: As Provided
ISSN: ISSN-2162-3104
Support Services at Spanish and U.S. Institutions: A Driver for International Student Satisfaction
Perez-Encinas, Adriana; Ammigan, Ravichandran
Journal of International Students, v6 n4 p984-998 2016
Many institutions of higher education are promoting campus internationalization as a core principle through international student mobility and, as a result, have expanded rapidly in enrollment. To effectively serve this growing population, many campuses have had to strengthen their student support services. However, while many have well-developed programs for students in general, not all services are designed to specifically cover the needs of international students. The purpose of this paper is to provide an overview on research conducted on the topic of international student satisfaction with university support services as a means to ensure a positive student experience. It also provides a new research approach for comparing how support services for international students are structured at Spanish and U.S. institutions.
Journal of International Students. 4005 Spurgeon Drive #6, Monroe, LA 71203. Tel: 318-600-5743; Fax: 318-342-3131; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Spain; United States
Identifiers - Assessments and Surveys: National Survey of Student Engagement
Grant or Contract Numbers: N/A