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ERIC Number: EJ1124217
Record Type: Journal
Publication Date: 2016-Dec
Pages: 19
Abstractor: As Provided
ISSN: ISSN-2329-4922
Grammatical versus Pragmatic Error: Employer Perceptions of Nonnative and Native English Speakers
Wolfe, Joanna; Shanmugaraj, Nisha; Sipe, Jaclyn
Business and Professional Communication Quarterly, v79 n4 p397-415 Dec 2016
Many communication instructors make allowances for grammatical error in nonnative English speakers' writing, but do businesspeople do the same? We asked 169 businesspeople to comment on three versions of an email with different types of errors. We found that businesspeople do make allowances for errors made by nonnative English speakers, perceiving these errors as less bothersome than those made by native speakers. We also found that businesspeople perceive pragmatic errors of politeness and tone as even more bothersome than grammatical error--a finding we share with our students to persuade them of the importance of polite and professional email correspondence.
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A