ERIC Number: EJ1124032
Record Type: Journal
Publication Date: 2017
Abstractor: As Provided
Walk-In Triage Systems in University Counseling Centers
Shaffer, Katharine S.; Love, Michael M.; Chapman, Kelsey M.; Horn, Angela J.; Haak, Patricia P.; Shen, Claire Y. W.
Journal of College Student Psychotherapy, v31 n1 p71-89 2017
To meet the complex mental health needs of students, some university counseling centers (UCCs) have implemented walk-in triage intake systems, which have not yet been empirically investigated. This study compared client and clinician differences (N = 5564) between a traditional scheduled intake system (Year 1) and a walk-in triage system (Year 2) at a large, southeastern UCC. Results showed a significant increase in clients' attendance rates and clinicians' caseloads, a significant decrease in no-show rates, and no change in students' symptom severity at intake between Years 1 and 2. Clinicians' number of scheduled appointments were unchanged, indicating that clinicians were already at maximum capacity for appointments in Year 1. Results are discussed in terms of the benefits and challenges that walk-in triage systems present to students, universities, and UCCs.
Descriptors: Guidance Centers, Counseling Services, School Counseling, Comparative Analysis, Differences, Attendance, School Counselors, Symptoms (Individual Disorders), Undergraduate Students, Graduate Students, Statistical Analysis
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Grant or Contract Numbers: N/A