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ERIC Number: EJ1123793
Record Type: Journal
Publication Date: 2016
Pages: 10
Abstractor: As Provided
Doing the Right Thing: One University's Approach to Digital Accessibility
Sieben-Schneider, Jill A.; Hamilton-Brodie, Valerie A.
Journal of Postsecondary Education and Disability, v29 n3 p221-230 Fall 2016
This article describes the approach employed by one university to address a complaint filed by students with disabilities with the Department of Justice (DOJ) regarding the inaccessibility of information and communication technology (ICT). Prior to the DOJ complaint, the university did not have a process in place to address ICT accessibility. Using a project management approach, the university implemented a series of changes to create an infrastructure for digital accessibility. These changes sought not only to remediate the concerns presented in the investigation, but also to establish a process to manage future ICT accessibility concerns. While formal investigation by a federal agency is not something an institution wants to receive, it may be useful in bringing about necessary changes. The response generated by the university can serve as a model to proactively address digital accessibility in higher education.
Association on Higher Education and Disability. 107 Commerce Center Drive Suite 204, Huntersville, NC 28078. Tel: 704-947-7779; Fax: 704-948-7779; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Laws, Policies, & Programs: Rehabilitation Act 1973 (Section 504)
Grant or Contract Numbers: N/A