ERIC Number: EJ1123472
Record Type: Journal
Publication Date: 2017
Abstractor: As Provided
Higher Education Quality Assessment Model: Towards Achieving Educational Quality Standard
Noaman, Amin Y.; Ragab, Abdul Hamid M.; Madbouly, Ayman I.; Khedra, Ahmed M.; Fayoumi, Ayman G.
Studies in Higher Education, v42 n1 p23-46 2017
This paper presents a developed higher education quality assessment model (HEQAM) that can be applied for enhancement of university services. This is because there is no universal unified quality standard model that can be used to assess the quality criteria of higher education institutes. The analytical hierarchy process is used to identify the priority and weights of the model criteria and their alternatives. The model has 3 levels with 8 main objectives and 53 alternatives. It included e-services criteria, which is one of the recent modern university components, in addition to new sub-criteria for enhancing the model. It produces important recommendations for university higher authorities for achieving demanded quality services. A questionnaire was developed to examine the quality criteria for evaluating the model at King Abdulaziz University, as an applied case study. The model proposed is flexible and can be applied in many other universities.
Descriptors: Higher Education, Educational Quality, Universities, Questionnaires, Case Studies, Standards, Evaluation Criteria, Models, Foreign Countries, College Faculty, Career Development, Library Services, Services, Evaluation Methods, Statistical Analysis
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Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Identifiers - Location: Saudi Arabia
Grant or Contract Numbers: N/A