NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ1122168
Record Type: Journal
Publication Date: 2016
Pages: 15
Abstractor: As Provided
ISSN: ISSN-1533-290X
Making the Invisible Visible: Personas and Mental Models of Distance Education Library Users
Lewis, Cynthia; Contrino, Jacline
Journal of Library & Information Services In Distance Learning, v10 n1-2 p15-29 2016
Gaps between users' and designers' mental models of digital libraries often result in adverse user experiences. This article details an exploratory user research study at a large, predominantly online university serving non-traditional distance education students with the goal of understanding these gaps. Using qualitative data, librarians created personas and mental models focused on users' perceptions and obstacles in using a digital library and conducting research. The findings provided insight into the research habits and challenges of library users, thus allowing the library to make evidence-based decisions about designing digital learning objects and the library website.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California (San Diego)
Grant or Contract Numbers: N/A