The article presents the results of researches aimed at the creation of automated workplaces for railway transport specialists with the help of intelligent information systems. The analysis of tendencies of information technologies development in the transport network was conducted. It was determined that the most effective approach is to create an information transport architecture, together with the quality management system of transport services. Automated workplace for specialists of rail transport with this approach is synergistically formed as a local information space and process automation as part of a single intelligent information transport space in accordance with the strategy of transport development, management and information technologies. This approach allows standardizing technological processes of traffic, identifying points of risk of occurrence of security threats and information loss, forming a dynamic information environment decision support. The main problems of the effective operation of intelligent transport systems in general and each automated sites are information security, reliability of information, the stability of data transmission systems, and qualification of the personnel. The basis for the formation of local computer workstations are optional models of technological processes, taking into account the large number of situations on the railway transport options. The paper presents an example of modeling operations and assessment of the costs of the working time of commodity cashier. An analysis found fotochronometry the most appropriate for the study, which serves as the basis for action photography worker per shift with simultaneous maintenance of chronometry observations lasting one or another of his actions. The mathematical apparatus of research, calculation and optimization of logical systems is a simulation pertaining to the theory of probability, mathematical statistics and represented in terms of queuing theory. The proposed changes to modernize the automated place for commercial cashier can be embedded in the enterprises of the railway of Kazakhstan.