NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ1114186
Record Type: Journal
Publication Date: 2004
Pages: N/A
Abstractor: As Provided
ISSN: EISSN-1556-3847
A Planning and Assessment Model for Developing Effective CMS Support
Johnson, Douglas F.
Online Journal of Distance Learning Administration, v7 n1 Spr 2004
At the University of Florida, in Spring 2003, more than 32,000 individuals enrolled in courses using the centrally-supported Course Management System (CMS). Because less than 1 full time equivalent (FTE) was allocated to support the CMS, this created problems for both users and support providers. In the face of rapid growth, support resources for the CMS had not kept pace, remaining constant over the preceding five years. UF administration is now addressing that problem, and CMS support is undergoing reorganization and expansion. The critical task at this point is to ensure that UF develops a CMS support program that can effectively allocate responsibilities across tasks and hire staff who will bring to UF the knowledge and skills necessary to complement and extend existing resources. The model presented here was developed to help assess current support needs and staff, allocate support responsibilities, identify and hire for needed skills and abilities, facilitate planning, and align CMS support with institutional priorities. Most institutions of higher education face an identical task. Furthermore, the general principles established in this model are applicable to other support areas, not simply to course management system support.
State University of West Georgia. 1601 Maple Street, Honors House, Carrollton, GA 30118. Tel: 678-839-5489; Fax: 678-839-0636; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Florida
Grant or Contract Numbers: N/A