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ERIC Number: EJ1112907
Record Type: Journal
Publication Date: 2016
Pages: 25
Abstractor: As Provided
Reference Count: 43
ISSN: ISSN-0163-853X
"Why Are You Concerned?" A Consideration of Turn Distance and the Organization of the Interrogative Series in "Wellness Check" Calls to a University Police Department
Kevoe-Feldman, Heidi
Discourse Processes: A multidisciplinary journal, v53 n7 p556-580 2016
This study focuses on a type of request referred to as a "wellness check," commonly made to a large university police department located on the east coast of the United States. A "wellness check" occurs when a loved one calls with concerns about a person they believe to be in distress or in need of assistance. The focus of the analysis considers how call-takers' positioning of the "what's your concern" question within the interrogative series, vis-à-vis the reason for calling (e.g., turn distance from the reason for calling), has consequences for the type of information call-takers are able to extract from callers about their concerns. Findings suggest that the position of this inquiry within the interrogative series has implications for how call-takers solicit callers' collaboration toward building a report that can later be communicated to responding officers.
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A