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ERIC Number: EJ1104154
Record Type: Journal
Publication Date: 2016
Pages: 15
Abstractor: As Provided
ISSN: ISSN-0146-3934
Improving Academic Advising Using Quality Function Deployment: A Case Study
Walters, Lisa M.; Seyedian, Mojtaba
College Student Journal, v50 n2 p253-267 Sum 2016
Almost half of full-time, first-time undergraduate students fail to finish their course of study within four years. To increase retention and graduation rates, a greater emphasis on academic advising is in order. The positive influence of an effective advising program on student success is well documented in the literature; however, there has not before been a systematic method of identifying the key drivers of an effective advising process suitable to a given college. This study applies "Quality Function Deployment," a method widely used in industry to provide high quality goods and services according to the customers' specifications and the producers' limitations, to advising in a business department at a public university. Our methodology can easily be emulated by other colleges to improve the advising of their own students.
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Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A