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ERIC Number: EJ1103768
Record Type: Journal
Publication Date: 2016-Jun
Pages: 26
Abstractor: As Provided
Reference Count: 61
ISBN: N/A
ISSN: ISSN-2329-4922
Evaluation of a Soft Skills Training Program
Charoensap-Kelly, Piyawan; Broussard, Lauren; Lindsly, Mallory; Troy, Megan
Business and Professional Communication Quarterly, v79 n2 p154-179 Jun 2016
This study was conducted to determine the effectiveness of a soft skills employee training program. We examined willingness to learn and delivery methods (face-to-face vs. online) and their associations with the training outcomes in terms of learning and behavioral change. Results showed that neither participants' willingness to learn nor delivery methods affected comprehension. However, both variables had significant effects on the reported behavioral change. This training is effective in teaching employees how to "flex" their personal styles and to improve their relationships with each other. Implications for business and professional communication training and directions for future research are discussed in detail.
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Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A