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ERIC Number: EJ1103616
Record Type: Journal
Publication Date: 2016
Pages: 11
Abstractor: As Provided
Reference Count: 28
ISBN: N/A
ISSN: ISSN-1536-7967
Get out of Fines Free: Recruiting Student Usability Testers via Fine Waivers
Hockenberry, Benjamin; Blackburn, Kourtney
Journal of Access Services, v13 n1 p24-34 2016
St. John Fisher College's Lavery Library's Access Services and Systems departments began a pilot project in which students with overdue fines tested usability of library Web sites in exchange for fine waivers. Circulation staff promoted the program and redeemed fine waiver vouchers at the Checkout Desk, while Systems staff administered testing and provided vouchers to participants. Staff evaluated the pilot to be a success, as qualitative data were collected to enable iterative changes to library Web sites, and users had a positive customer service experience. The piloted method may be applied in the future to assess other programs and services.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: New York (Rochester)