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ERIC Number: EJ1102394
Record Type: Journal
Publication Date: 2012
Pages: 11
Abstractor: As Provided
ISSN: ISSN-0973-8827
Students' Perception on Library Service Quality: A Qualitative Study of IIUM Library
Ahmed, Selim; Islam, Rafikul
Journal on Educational Psychology, v6 n2 p19-29 Aug-Oct 2012
Academic libraries are currently facing their greatest challenge since the explosion in tertiary education and academic publishing, which began after World War II. The global digital revolution is affecting both the traditional forms of the creation, organisation, and dissemination of knowledge, and the world of tertiary education itself. In the challenging environment, academic library only one way can survive in the volatile competitive market to improve their service quality to meet their customers' expectations. In this qualitative research explored the students' perceptions on IIUM library service quality from the perspective of five students' respond at the main campus of IIUM. Research data were collected through face to face interviews near to the IIUM library. In this study, three important issues were considered regarding the student's perception on IIUM library service quality: (i) Positive and negative perception on library service quality (ii) Perception on technology and human context and (iii) Satisfaction. These three key issues were analyzed based on Interpretative Phenomenological Analysis (IPA) procedures
i-manager Publications. 3-343 Hill View, Town Railway Nagar, Nagercoil 629001, Tamil Nadu, India. Tel: +91-4652-276675; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Malaysia
Grant or Contract Numbers: N/A