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ERIC Number: EJ1101416
Record Type: Journal
Publication Date: 2015
Pages: 14
Abstractor: ERIC
ISSN: ISSN-0882-4843
Teaching Emotional Labor through Television and Film
James, Katie; Paino, Maria
Feminist Teacher: A Journal of the Practices, Theories, and Scholarship of Feminist Teaching, v25 n2-3 p139-152 2015
Emotional labor refers to the process by which workers manage their emotions to align with organizational rules (Hochschild, 2012). In the classroom, the discussion of emotional labor was found to be a contentious issue, with students debating the validity of the concept and/or not understanding its relationship to status. The purpose of this paper is to develop a pedagogical approach and provide a practical tool for instructors of emotional labor to help engage their students. James and Paino divide this article into several parts: (1) they explain specific challenges and goals in teaching emotional labor; (2) they conceptualize active learning; (3) they describe the role of television and film clips in advancing students' understanding of academic material; (4) they provide examples of student work; and (5) they describe data and methods used to evaluate the activity using student responses, embedded measures, and a pretest/posttest comparison. James and Paino end by discussing the advantages of this active learning approach.
University of Illinois Press. 1325 South Oak Street, Champaign, IL 61820-6903. Tel: 217-244-0626; Fax: 217-244-8082; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A