One of the possible techniques for collecting empirical data is video recordings of a computer screen with specific screen capture software. This method for collecting empirical data shows how students use the BSCWII (Be Smart Cooperate Worldwide--a web based collaboration/groupware environment) to coordinate their work and collaborate in developing their work. In order to collect data and gain an understanding for using software Camtasia for collecting empirical data when students were using the BSCWII platform, in the Fiste Comenius 2.1 project (Future Innovative in-service Teacher Education), the author piloted the software. Using this remote observation software to make recordings of the screen allowed collection of a rich record of actual computer work activity in its natural work setting. The conclusions, from this pilot study could later be used to support action research based approach to improve in-service teacher education in Europe. The nature of this remote observation tool made it easy to follow the users' activity in the Managed Learning setting of the BSCWII system. However, the invasiveness of seeing all of the user's interactions with and through the computer has raised ethical concerns about the privacy of the participants that have to agree to participate in this type of detailed study. Techniques needed to develop trust with researchers are considered. Advantages, disadvantages, and limitations of the data collection method are also discussed.