ERIC Number: EJ1096820
Record Type: Journal
Publication Date: 2016
Abstractor: As Provided
Eduscape: The Effects of Servicescapes and Emotions in Academic Learning Environments
Wells, Victoria K.; Daunt, Kate L.
Journal of Further and Higher Education, v40 n4 p486-508 2016
Conceptual and empirical studies on the impact of physical environments in educational settings are lacking. In comparison, consumption environments research has a rich history. In this paper we bring together these two research streams to develop (Study 1) and test (Study 2) an "Eduscape" model of the effects of emotions and servicescape factors in higher education settings. Study 1 (423 students) explores aspects of the physical environment. Building on Study 1, Study 2 uses structural equation modelling (209 students) to test the proposed conceptual model. The results highlight that comfort, temperature/humidity, functionality/design and acoustics/visual features are key in determining students' pleasure within the environment. Although Study 1 highlights that cleanliness/upkeep is important to students, Study 2 does not find statistical support for this association. The proposed model also emphasizes the links between students' pleasure derived from the environment and their satisfaction, engagement/involvement and approach behaviour.
Descriptors: Higher Education, Physical Environment, Comparative Analysis, Structural Equation Models, Marketing, Satisfaction, Statistical Analysis, Questionnaires, Factor Analysis, Foreign Countries, Graduate Students, Undergraduate Students
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Identifiers - Location: United Kingdom
Grant or Contract Numbers: N/A