ERIC Number: EJ1094627
Record Type: Journal
Publication Date: 2016
Abstractor: As Provided
Reference Count: 50
Handling Questions and Objections Affects Audience Judgments of Speakers
Daly, John A.; Redlick, Madeleine H.
Communication Education, v65 n2 p164-181 2016
Listeners evaluate well-delivered presentations more positively than those that are poorly delivered. In today's world, presenters often face challenging questions and objections from listeners during or after their presentations. Surprisingly, while there are a number of theoretical reasons to anticipate that how presenters respond to objections and questions will affect listeners' evaluations of speakers, little research has examined this. In two studies, we find that how presenters respond to questions and objections affects audience members' evaluations of speakers as much or more than the quality of delivery of the presentation.
Descriptors: Public Speaking, Audiences, Speeches, Communication Skills, Speech Skills, Speech Communication, Instructional Materials, Questioning Techniques, Persuasive Discourse, Factor Analysis, Questionnaires, Pilot Projects, Undergraduate Students, Participation, Listening, Video Technology, Likert Scales, Multivariate Analysis
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Identifiers - Location: Illinois; Texas