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ERIC Number: EJ1092115
Record Type: Journal
Publication Date: 2012
Pages: 10
Abstractor: As Provided
ISSN: ISSN-1935-7869
Research-Based Personas: Teaching Empathy in Professional Education
van Rooij, Shahron Williams
Journal of Effective Teaching, v12 n3 p77-86 2012
Graduate students enrolled in professional education degree programs are increasingly challenged by the need to acquire the complex skills/competencies of their respective professions on the one hand, while retaining empathy for the individuals they will be serving on the other hand. This paper suggests a technique which uses the Persona, a narrative representation of a desired client's or user's behavior patterns that is grounded in the philosophy of User-centered Design (UCD), to integrate empathy into professional education, and includes an example from a graduate-level program in instructional design. Opportunities for adopting this technique in various disciplines at the undergraduate level are also identified.
Journal of Effective Teaching. Center for Teaching Excellence, 601 South College Road, Wilmington, NC 28403. Tel: 910-962-3034; Fax: 910-962-3427; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Virginia
Grant or Contract Numbers: N/A