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ERIC Number: EJ1091782
Record Type: Journal
Publication Date: 2016-Jan
Pages: 21
Abstractor: As Provided
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-1531-2542
The Value of Chat Reference Services: A Pilot Study
Jacoby, JoAnn; Ward, David; Avery, Susan; Marcyk, Emilia
portal: Libraries and the Academy, v16 n1 p109-129 Jan 2016
This article explores student, instructor, and librarian perceptions of chat reference in the context of an introductory composition course. Participants in a mixed-method study responded to an anonymized chat transcript. While student respondents valued speed and efficiency, they were willing to receive instruction and open to questions that demonstrated interest or moved the research forward. Librarian and instructor comments focused on how these chats supported or could better support student learning, as well as on the interplay between classroom teaching, library instruction, and reference. The authors also identify implications that these findings have for the development of best practices in chat reference.
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; Fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Illinois