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ERIC Number: EJ1090105
Record Type: Journal
Publication Date: 2016-Jan-26
Pages: N/A
Abstractor: ERIC
ISSN: ISSN-1938-5978
Eliminate the "Bounce"!
Leigh, Susan
New England Journal of Higher Education, Jan 2016
The "bounce" (coined by students at Susan Leigh's last campus) refers to the amount of time students spent chasing signatures and removing often-unnecessary registration "holds" in order to attend their classes. Leigh explains that all this chaos from complex, separately housed transactional business processes has led to the creation of many successful so-called "One Stop" or integrated student services in colleges and universities across the U.S. and Canada. Centralizing critical services such as student records, financial aid and student financial accounts in one location is part of the solution but to really eliminate the "bounce," Leigh says the offices responsible have to unpack the processes that are causing the chaos. In this brief article, she suggests a few things that can be done without a One Stop to eliminate the "bounce."
New England Board of Higher Education. 45 Temple Place, Boston, MA 02111. Tel: 617-357-9620; Fax: 617-338-1577; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive; Opinion Papers
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A