The effective communication between the learners and the tutor-counsellor has been proved to significantly promote the positive emotions, reduce the negative ones and reinforce the learners' participation in a distance learning program. The main purpose of our research is to investigate the emotions experienced by the learners of the Hellenic Open University (HOU) and how these emotions may vary through interaction with the tutor-counsellor. In order to carry out the research, a combination of quantitative and qualitative methods was implemented. Data collection was performed via an anonymous questionnaire and semi-structured interviews. The sample of the research consisted of undergraduate and post-graduate students of the HOU. Our findings confirm the dominant place occupied by emotions in the learning process, a place that has been until recently entirely attributed to reason, while highlighting the communicative and supportive role to be taken by the tutor-counsellor in distance learning programs.