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ERIC Number: EJ1089295
Record Type: Journal
Publication Date: 2013
Pages: 18
Abstractor: As Provided
ISSN: ISSN-1361-4533
Developing Professional Services Staff to Enhance the Student Experience
Trantom, John; Reid, Will
New Review of Academic Librarianship, v19 n2 p190-207 2013
This article outlines how cultural change was achieved for enhancing the student experience. The engagement and development of staff and a model of partnership is presented that delivered new services and developments. The change is disclosed from a staff development perspective including an examination of differentiation and what makes a good facilitator. The relevance of the facilitator's own continuing professional development is considered before reflecting on the authors' delivery of a conference workshop in the north west of England to promote the techniques. It is hoped that the reader will critique the approach and embrace elements for their own practice.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Adult Education; Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom (England)
Grant or Contract Numbers: N/A