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ERIC Number: EJ1089266
Record Type: Journal
Publication Date: 2015
Pages: 11
Abstractor: As Provided
ISSN: ISSN-1361-4533
Heritage Quay: What Will You Discover? Transforming the Archives of the University of Huddersfield, Yorkshire, UK
Wickham, M. Sarah
New Review of Academic Librarianship, v21 n2 p195-205 2015
The University of Huddersfield presents a key case study of the transformation of its Archives Service, using the newly-developed Staff/Space/Collections dependency model for archives and the lessons of the UK's Customer Service Excellence (CSE) scheme in order to examine and illustrate service development. Heritage Lottery Fund (HLF) and University funding has created new spaces for the audiences and collections of the future, including innovative technology on site to showcase and to explore digitized and digital material. Changes in collecting and collections management and new staff skillsets are developing to meet the needs of the audiences identified through extensive collections-based consultation.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom
Grant or Contract Numbers: N/A