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ERIC Number: EJ1089260
Record Type: Journal
Publication Date: 2013
Pages: 20
Abstractor: As Provided
ISSN: ISSN-1361-4533
Personalized Boutique Service: Critical to Academic Library Success?
Tilley, Elizabeth
New Review of Academic Librarianship, v19 n1 p78-97 2013
An academic library that focuses on delivering a personalized service is examined within the context of the boutique library model. It is suggested that a critical success factor in adopting a personalized, boutique-style service is acquiring knowledge and insight of our users. This, together with appropriate evaluation, will assist with providing evidence of service impact. A critical incident survey for third year dissertation students in a subject library is used to demonstrate the depth of knowledge essential for services to provide for their user populations. The extent to which obtaining user knowledge for making informed decisions about services underpins any academic library strategy is dependent on service managers. The conclusion is that local knowledge, along with evaluation of that information and tailored service implementation, is essential for academic library success, whatever the size of institution.
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Publication Type: Journal Articles; Reports - Evaluative; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom
Grant or Contract Numbers: N/A