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ERIC Number: EJ1088323
Record Type: Journal
Publication Date: 2016
Pages: 21
Abstractor: As Provided
ISSN: ISSN-0163-853X
Are Explicit Apologies Proportional to the Offenses They Address?
Heritage, John; Raymond, Chase Wesley
Discourse Processes: A multidisciplinary journal, v53 n1-2 p5-25 2016
We consider here Goffman's proposal of proportionality between virtual offenses and remedial actions, based on the examination of 102 cases of explicit apologies. To this end, we offer a typology of the primary apology formats within the dataset, together with a broad categorization of the types of virtual offenses to which these apologies are addressed. We find a broad proportionality between apologies and the offenses they remediate when the offenses to be remediated are minor; however, this relationship is not sustained among larger apologies and offenses. In the latter cases, relational and contextual contingencies are important intervening factors influencing apology construction.
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A