ERIC Number: EJ1087032
Record Type: Journal
Publication Date: 2016
Abstractor: As Provided
Reference Count: 19
Exploration of Counsellors' Perceptions of the Redesigned Service Pathways: A Qualitative Study of a UK University Student Counselling Service
Randall, Eve M.; Bewick, Bridgette M.
British Journal of Guidance & Counselling, v44 n1 p86-98 2016
To address the mental health needs of students, UK universities offer bespoke student counselling services. Economic pressures have led services to find innovative ways of redesigning their service pathway. Few studies have investigated staff perceptions of these changes. The aim of this study was to investigate perceptions of staff employed as counsellors at a student counselling service at a UK university that underwent service delivery changes. Face-to-face interviews were conducted with counsellors (n = 5). Framework analysis was used to identify themes and meta-themes. Five meta-themes were identified: the overarching service ethos and service working style; change in the university context; impact of change on working practice; recording and perceived impact on confidentiality; acceptability and effectiveness. Changes to the service resulted in a more efficient service that is perceived to be more acceptable to students. Staff perceptions differed regarding how changes have affected their counselling practice. Despite these differences, the increase in workload was consistently expressed. Tensions remain as staff strive to maintain high standards of service in this changing context. Future research should investigate the process of developing and implementing change as student counselling services strive to evolve sustainable ways of working.
Descriptors: Counseling Services, Counselor Attitudes, Mental Health, Delivery Systems, Organizational Change, Student Personnel Services, Qualitative Research, Semi Structured Interviews, Student Personnel Workers, Context Effect, Recordkeeping, Program Effectiveness, Participant Satisfaction, Foreign Countries
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Identifiers - Location: United Kingdom