ERIC Number: EJ1087022
Record Type: Journal
Publication Date: 2016
Pages: 16
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0306-9885
EISSN: N/A
Ensuring Quality in Online Career Mentoring
Hooley, Tristram; Hutchinson, Jo; Neary, Siobhan
British Journal of Guidance & Counselling, v44 n1 p26-41 2016
This article explores the issue of quality in online career mentoring. It builds on a previous evaluation of Brightside, an online mentoring system in the UK which is primarily aimed at supporting young people's transitions to further learning. The article notes that participants in Brightside's mentoring programmes reported satisfaction with their experiences, with many stating that it helped them to make decisions and to positively change their learning and career behaviours. However, the article argues that there are challenges in ensuring quality and consistency connected to both the voluntary nature of mentoring and the online mode. The article proposes a 10-point quality framework to support quality assurance, initial training and professional development for online mentors.
Descriptors: Career Counseling, Career Guidance, Mentors, Educational Quality, Participant Satisfaction, Computer Mediated Communication, Quality Assurance, Counseling Services, Content Analysis, Transcripts (Written Records), Student Personnel Services, Foreign Countries
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom
Grant or Contract Numbers: N/A