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ERIC Number: EJ1086612
Record Type: Journal
Publication Date: 2016-Jan
Pages: 14
Abstractor: As Provided
ISSN: ISSN-1540-4595
Introducing B2B Service Level Measures via a Poker-Card Activity
Chen, Chun-Miin; Bailey, Matthew D.
Decision Sciences Journal of Innovative Education, v14 n1 p37-50 Jan 2016
To determine the appropriate level of product availability, most operations management textbooks introduce and define service level measures in a Business-to-Customer context. In other words, a retailer that wants to measure product availability in their store calculates the fill rate (FR) or cycle service level over an infinite review horizon. However, in a Business-to-Business (B2B) context, a retailer almost always calculates the FR or compliance level over a finite review horizon. The goal of this article is to highlight calculations of service level measures in a B2B context. Pedagogically, it presents in-class activities that use standard playing cards and/or a spreadsheet simulation that allow students to experientially learn about service level measures in a B2B context.
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A