This article reports on a qualitative study that set out to understand stakeholders' perception of the school counselling service in Singapore. Using semi-structured interviews, this study explored the perceptions of three main stakeholder groups, namely teachers and counsellors working within the schools and those working in the communities. Altogether, 19 interviews were conducted. Two key theme areas were uncovered. First, the stakeholders observed and expected differing levels of confidentiality for information obtained during counselling. This presented a barrier for cooperation between the stakeholders. Second, stakeholders, while keen to ensure students' families were served appropriately, held different ideas of how that could happen. No clear model of collaboration seemed to exist at the time of the study. Implications for practice were discussed.