Previous research has not focussed on defining the abstract, transferable processes which make ongoing consultation successful. This study aimed to explore and define the nature and impact of weekly consultations, or "Complex Case Discussions" (CCDs), with key-workers from two family intervention projects which were facilitated by educational psychologists (EPs) within one local authority (LA). Semi-structured interviews were carried out with key-workers. These were first transcribed and then analysed using thematic analysis. The themes identified fell into three overarching themes: "Process", "People" and "Impact". CCDs may lead to a quicker turnaround of families and to more sustainable changes. The key, transferable processes which make CCDs successful and valuable were identified as: time, hypothesising, a tailored approach and questioning assumptions. Due to the small-scale nature of this study, future research may look to apply these principles more widely and evaluate the impact of doing so.