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ERIC Number: EJ1082064
Record Type: Journal
Publication Date: 2004-Oct
Pages: 15
Abstractor: As Provided
ISSN: EISSN-1368-1613
From Information Behaviour Research to the Design of Information Systems: The Cognitive Work Analysis Framework
Fidel, Raya; Pejtersen, Annelise Mark
Information Research: An International Electronic Journal, v10 n1 Oct 2004
Cognitive Work Analysis is a conceptual framework that makes it possible to analyse the forces that shape human-information interaction. This analysis can then be directly transformed to design requirements for information systems. Its approach is work-centred, rather than user-centred, as it analyses the constraints and goals that shape information behaviour in the work place, regardless of the specific individuals who are involved. Being a holistic approach, it examines simultaneously several dimensions: the environmental, organizational, social, activity, and individual. As a result, applying the framework requires a multi-disciplinary approach. It provides concepts and templates to facilitate an analysis of complex phenomena, without reducing their complexity. As a framework, it is a structure that accommodates any relevant theory, model, or method. Cognitive Work Analysis has proved to be an effective approach to the study of human information behaviour for the purpose of designing information systems.
Thomas D. Wilson. 9 Broomfield Road, Broomhill, Sheffield, S10 2SE, UK. Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A