NotesFAQContact Us
Collection
Advanced
Search Tips
Peer reviewed Peer reviewed
PDF on ERIC Download full text
ERIC Number: EJ1081365
Record Type: Journal
Publication Date: 2015
Pages: 12
Abstractor: As Provided
Reference Count: 14
ISBN: N/A
ISSN: ISSN-2222-1735
The Quality Assessment of the Services Offered to the Students of the College of Education at King Saud University Using (SERVQUAL) Method
Alhabeeb, Abdurrahman Mohammad
Journal of Education and Practice, v6 n30 p82-93 2015
The goal of this study is measuring the level of quality service offered to students at the college of education at King Saud University, specifically the gap between students' perceptions and expectations of the quality of the offered service. The descriptive analytical approach has been applied in the study using SERVQUAL method to collect data from 199 students of the college. Results of the study are: The students' order of these dimensions through their answers is that the trust comes first in the scale of priorities. While responsibility comes last in the scale of priorities. By calculating the difference between the average of expectations as well as perceptions for each aspect, it is found that trust has the highest gap where the expectations level of students has exceeded their perceptions by (1.90). On the other hand, responsibility has the lowest gap, where the level of students' expectations in terms of the responsibility has exceeded their perceptions by (1.01).
IISTE. No 1 Central, Hong Kong Island, Hong Kong SAR. Tel: +852-39485948; e-mail: JEP@iiste.org; Web site: http://iiste.org/Journals/index.php/JEP
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Saudi Arabia