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ERIC Number: EJ1080201
Record Type: Journal
Publication Date: 2006
Pages: 22
Abstractor: As Provided
Reference Count: 48
ISBN: N/A
ISSN: ISSN-0311-2543
Academic Service Climate as a Source of Competitive Advantage: Leverage for University Administrators
Martin, Angela; Kennedy, Barbara; Stocks, Belinda
Education Research and Perspectives, v33 n1 p139-160 2006
The psychological climate literature examines links between facets of climate, such as service orientation and a range of individual and organisational outcomes including work attitudes and performance. This study investigated the relationship between the service climate of an Australian university and outcomes important to its key stakeholders. A measure of service climate was developed for use in an academic setting, and the reliability and criterion validity examined. Questionnaire data were collected from 340 staff and 1196 students. Results showed the measure of academic service climate to be internally consistent and strongly associated with employee work attitudes, and student evaluations. Implications for academic administrators are discussed.
University of Western Australia. 35 Stirling Highway Crawley, Perth, 6009 Australia. Tel: +61-8-6488-2388; Fax: +61-8-6488-1052; e-mail: gse@uwa.edu.au; Web site: http://www.education.uwa.edu.au
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia