ERIC Number: EJ1076263
Record Type: Journal
Publication Date: 2013-Aug
Abstractor: As Provided
Reference Count: 25
Approaching the Challenge of Student Retention through the Lens of Quality Control: A Conceptual Model of University Business Student Retention Utilizing Six Sigma
Jenicke, Lawrence O.; Holmes, Monica C.; Pisani, Michael J.
Journal of College Student Retention: Research, Theory & Practice, v15 n2 p193-214 Aug 2013
Student retention in higher education is a major issue as academic institutions compete for fewer students and face declining enrollments. A conceptual model of applying the quality improvement methodology of Six Sigma to the problem of undergraduate student retention in a college of business is presented. Improvement techniques such as cause and effect analysis, process maps and failure models, and effects analysis are illustrated with representative student retention variables and outcomes from a large midwestern university. The use of Six Sigma in academic settings is rare and its utilization to improve student retention is a novel application.
Descriptors: School Holding Power, Academic Persistence, Undergraduate Students, Business Administration Education, Statistical Analysis, Quality Control, Measurement Techniques, Models, Intervention, Student Attrition
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A