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ERIC Number: EJ1075867
Record Type: Journal
Publication Date: 2015-Jul
Pages: 4
Abstractor: As Provided
ISSN: EISSN-2141-6656
Students' Satisfaction with Service Delivery in Federal Universities in South-South Geo-Political Zone, Nigeria
Akpoiroro, Roseline M.; Okon, James E.
International Journal of Educational Administration and Policy Studies, v7 n5 p110-113 Jul 2015
The study was designed to investigate the level of students' satisfaction with service delivery in federal universities in South-south geopolitical zone of Nigeria in terms of educational, library, security, medical, transport, hostel, and ICT services. Survey design was used to carry out the study, the hypothesis was formulated and literature reviewed. Using the stratified random sampling technique 1,700 students out of a population of 70,808 formed the study's sample. They were Years One, Two, Three and Four regular undergraduate students of the 2008/2009 to 2011/2012 academic years in federal universities in South-south Nigeria. Data collected for this study were obtained through a face-validated Students' Satisfaction with Service Delivery Questionnaire (SSSDQ) which had a test-retest reliability estimate of 0.83. The instrument was administered to the 1,700 respondents, but only 1,450 copies were properly filled and used to assess students' satisfaction with the delivery of the highlighted services in their universities. Data collected were analyzed using both descriptive statistics and a single-mean population t-test. The findings of the study showed that students' satisfaction with educational, security, and medical services was significantly high; while students' satisfaction with library, hostel, transport, and ICT services was not significantly high. Based on the findings, various staff and facilities that contributed to effective service delivery to students were to be made available, adequate and be quality-imbued in universities.
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Nigeria
Grant or Contract Numbers: N/A