ERIC Number: EJ1075510
Record Type: Journal
Publication Date: 2015
Abstractor: As Provided
Reference Count: 77
Understanding Listening Competency: A Systematic Review of Research Scales
Fontana, Peter C.; Cohen, Steven D.; Wolvin, Andrew D.
International Journal of Listening, v29 n3 p148-176 2015
To better understand what constitutes listening competency, we perform a systematic review of listening scales. Our goal was twofold: to determine the most commonly appearing listening traits and to determine if listening scales are similar to one other. As part of our analysis, we identified 53 relevant scales and analyzed the scales qualitatively and quantitatively. We conclude that the most commonly mentioned listening traits include responding or giving feedback, asking questions, and using nonverbal communication. We also show that the scales are relatively dissimilar, thereby suggesting that researchers have different perspectives on how best to characterize competent listening.
Descriptors: Listening Skills, Competence, Measures (Individuals), Rating Scales, Feedback (Response), Questioning Techniques, Nonverbal Communication, Grounded Theory, Coding, Literature Reviews, Mixed Methods Research
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Publication Type: Journal Articles; Reports - Research; Information Analyses
Education Level: N/A
Authoring Institution: N/A