Recent changes in information and communication technologies offer people unprecedented opportunities to generate and share knowledge. Currently, inclusion refers to equal opportunities for the 3.0 person and it is not limited to special physical needs or reducing the digital divide. Faced with this reality, universities, in general must transform themselves. Open universities, in particular, will have to renovate themselves and build the scenarios required by new students. This research paper explores distance learning students' new inclusion needs and proposes four strategies to attend them.